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RETURN POLICY AND PROCEDURE

Unless otherwise specified in the item listing on our website, on the receipt or packing slip, or in the following terms, Smart Phone Specials will accept qualified and conforming products for exchange or refund within 14 days of the original purchase date. Products that are deemed to be defective can be returned within 30 days from original date of purchase.

GENERAL GUIDELINES

To qualify for return, all products require a Return Material Authorization (RMA) number, prior to being returned. All product must be 100% complete, in the same condition as when sold, and in the original packaging as provided by the manufacturer if purchased as new, or in the packing originally received if purchased as used product.  All packing materials, manuals, diskettes, CDs, digital media and other accessories (Earbuds if applicable, cables, chargers etc.) and documentation must be included.  All returns will be inspected and products found to be non-conforming will be rejected or subject to a restocking fee at Smart Phone Specials’ sole discretion.  All units returned for Credit may be subject to a $15 restocking fee.

REBATES AND UPC CODES

Products offering mail-in-rebates are non-returnable to Smart Phone Specials’ once the rebates have been filed. Make sure that the product is working and that you intend to keep the product before filing for rebates. Products missing UPC codes are NOT returnable and will be rejected or subject to a restocking fee at Smart Phone Specials sole discretion.

REGARDING BUNDLES

Items purchased within a bundle are held within the return guidelines for the individual item as specified in the individual item's listing and in these terms.

NON-QUALIFIED RETURNS AND RESTOCKING CHARGES

Non-qualified and non-conforming returns are not included in our return policy and, if returned, will be rejected or subject to a restocking fee of up to $15 at Smart Phone Specials’ sole discretion.

QUALIFIED RETURNS

Product must meet the following criteria to qualify for a return authorization number.
1.    Product must be less than 14 days old from original ship date to the consumer.  A 14 day buyer’s remorse return will qualify for a refund of product cost excluding any shipping cost.  However, the customer may request an exchange if appropriate in solving the customer issue.


2.    Product is greater than 14 days but less than 30 days old from original shipping date and the device has an electrical or functional issue.  In this case,  product will be exchanged with the same or better model and category of condition as original purchased and the exchange product will be shipped to the customer at no expense to the customer.


If any additional damage is identified on the product that was not on the original device, the return will be categorized as a Non-Qualified Return and fall under those specific guidelines.

RETURN PROCEDURE

All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return. If a non-conforming product is accepted for return, Smart Phone Specials reserves the right to charge a restocking fee up to $15 at Smart Phone Specials’ sole discretion. Return processing may take up to 10 business days from the time your product is received.

INSPECTION CRITERIA

a.    Products must be in the original packaging, and shipped securely


b.    Products must be complete with any standard certification labels (UL listing, capacity, brand name, UPC code) originally placed and not tampered with.


c.    Product serial number, or any similar identification numbers, must match the serial number on the package or invoice (Smart Phone Specials maintains serial number tracking).


d.    Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals.


e.    Products so labeled with a security seal, must have the seal intact and not tampered with.

RETURN AUTHORIZATION NUMBER

Returns will not be accepted without a valid Return Material Authorization (RMA) number. Unless otherwise specified in the item listing on our website or in our Return policy, you may request a Return Material Authorization (RMA) number within 14 days of the original purchase date. RMA numbers expire after 30 days, but we encourage you to return the product as soon possible. Any return we receive without a valid RMA number will be documented and rejected or subject to a restocking charge at Smart Phone Specials’ sole discretion. Please call toll free at 855-846-6543 to request an RMA.

RETURN SHIPPING

For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. Smart Phone Specials shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable.

IMPORTANT NOTE:

In the event that the product you are returning does NOT meet the requirements described in this document, Smart Phone Specials will provide a description as to why the return was denied, the product(s) will be deemed not eligible for return and will be returned to you. If Smart Phone Specials, at our sole discretion, decides to accept a non-qualified item for return, a restocking fee of up to $15 may be assessed.

When returning the device, please follow these guidelines.

1.    Include the RMA issued to you by the call center agent on the outside of the box, clearly legible.


2.    Provide a note in the box explaining your reason for return and whether or not you are requesting a replacement or refund.


3.    Provide your Name and Ship-to address in the event the product must be returned to you.


4.    Provide a contact number and email address that the call center agent can use to contact you if there is an issue with the return.


5.    Please ship the following address:
       a.    Smartphone Specials
               Returns Department
               Dept. 9000
               1950 USG Drive
               Libertyville, IL 60048

Contact us

  202 6th St, Unit 401, Castle Rock, CO 80104, USA

Privacy Policy

How Digital Globe Services,Inc. (DGS) uses and protects your personal information

DGS respects and is committed to protecting your privacy and personal information. This Privacy Policy will provide information to you regarding how we collect and use your personal information, e.g. your name, your address, your email address, your credit card information. Please read this Privacy Policy carefully. From time to time, we may revise this Privacy Policy to address new issues or changes to our Web sites or practices. These changes will be posted on this page. So please check this Privacy Policy periodically to see if there have been any revisions. The effective date of this Privacy Policy is April 9, 2015.

 

Scope of this policy

This Privacy Policy applies to DGS’s operation of this Web site under express agreement with SmartPhone Specials and DGS’s method of collection and use of personal information gathered by us for SmartPhone Specials. However, the privacy practices of our clients and media providers are not covered by this Privacy Policy. This Privacy Policy also applies to your use of the following Web sites also operated by DGS: smartphonespecials.com. If you leave this site via a link or otherwise, this Privacy Policy does not apply, and DGS cannot be and is not responsible for how personal information collected from you on other Web sites is used by the operators of such Web sites. Please be sure and check those Web sites’ Privacy Policies to ensure you are aware of their practices.

 

Use of Personal Information

Digital Globe Services (DGS) collects from you only a minimum of basic personal information on our websites (such as your name, your address, your email address, your credit card information, etc.) that is necessary to:

  • Successfully process your order with our partners;
  • Provide you with order support, such as order status, gift cards or rebate redemptions;
  • Allow you to participate in contests and other features; and
  • Send you communications related to your order such as order confirmation emails, customer surveys, and special offers.

DGS may set and access our own cookies on your computer to allow you to buy and interact more conveniently and effectively with our Web sites. We also use web beacons to gather anonymous, aggregated statistical information (e.g. unique hits, page views) about our Web site traffic. This information is used to optimize your online experience by simplifying the process by which you order or interact with our Web sites. DGS may share, as necessary, your personal information collected by us with third parties to help authenticate your order (i.e. make sure it’s really you) or to process your order (e.g. with shipping companies, with credit card processors, etc.). Additionally, we may use or share with our business partners this personal information for statistical and demographic analysis to help us and our business partners to ensure that you are receiving all of the products, services and discounts for which you are qualified and to provide you with better services and offerings. DGS will not share, rent, lease, or sell your personal information (e.g. your name, your address, your email address, your credit card information) to any third party for their independent use or benefit without first obtaining your permission.

DGS may contact you by telephone, email or regular mail using the contact information you provide to DGS for the purposes of communicating to you regarding your order, customer surveys and special offers. By providing such contact information to DGS, you are authorizing DGS to contact you in this manner. You may, however, request at any time you are contacted by telephone, email or regular mail that you no longer be contacted by DGS. To unsubscribe from our mailing lists, please click the link at the bottom of any email sent to you by dgs. These links will give you complete instructions on how to remove yourself from the mailing lists.

 

For Questions or Concerns About This Privacy Policy

You can write to: Digital Globe Services Inc., 316 Wilcox St. Castle Rock, CO 80104, USA or email us at: contactus@dgsworld.com ATTN: Privacy Policy Coordinator.